While I was talking to him, I was checking the shop he had problems with. I wouldn’t have bought from it. Here’s how I checked it:-

1. Check the Page

Open the front page of the site in one browser window and then use another window to get to a page that ought to be secure (the payment/checkout page is my usual one). Look at them both. Do either of them show any logos from well-known payment (Barclays, RBS, Protx, …) or security-checking services (thawte – who else?)? That’s not entirely reliable, but it’s usually a good sign because those companies attack people using their marks without permission.

Look at the payment/checkout page – does the address in the address bar start “https”? If so, is the padlock in the browser status bar (usually bottom right) closed? That usually means it’s encrypted with a Secure Sockets Layer (SSL) certificate.

2. Check the Certificate

Open the certificate details. In Firefox-based browsers, double-click the padlock, then click the “View Certificate” button. Then pick “Subject” in the second list box. Usually, it looks like this:-

Basic Certificate Screenshot

Some shops now use Extended Validation certificates and give a bit more information. Here’s one from a train company:-

Extended Validation Screenshot

3. Check the Registrations

By this point, the payment processing and actual transaction are looking pretty good. Finally, I check the recipient. Find the business details on the web shop. Does it include a geographic address? If it contains a company registration number, look it up on the Companies House website.

Then I find the business details on the domain names – you can use CoolWhois to look up domain names. If any of the addresses or numbers don’t match (Website, SSL Certificate, Whois), then I call them to ask why their website says they’re based in Bristol but their domain name is registered to Bolton. If they don’t answer messages, or – worse – the domain name says “Non-trading Individual” and the address has been omitted from the public listing, I give up on them and look for another shop. There’s no point securely paying someone that you can never reach if there’s a problem.

4. Buy Stuff and Check the Statements

All being well, I then buy stuff and check my credit card statement each month before I pay it. I think any web shop owner (or webmaster – I help some people with this sort of thing) should be taking care of the basics above. Do your shops measure up?

Despite the above checks, I can only remember not buying something online once in the last year. A couple of times, I’ve worked through the above steps and it’s changed which shop I bought from – and I’m pretty sure it saved me from losing £400 on one purchase.

“Expat-like terms” – made available in a way that is freely sharable, modifiable and redistributable, similar to the Expat software package, whose terms are published at http://www.jclark.com/xml/copying.txt – this is often used as a clear, simple example for encouraging wide distribution of electronic resources (software).

“clandestine Google Analytics” – Google Analytics is a service from Google, Inc for tracking users through a website in various ways. I believe the Data Protection Act means that English websites should obtain informed consent from users by publishing a Privacy Policy on their site which discloses what the GA service will be used for and linking through to GA’s own Privacy Policy. Some websites attempt to run Google Analytics on users’ computers without explaining why and without any Privacy Policy. That is what I mean by “clandestine”.

“valid xhtml” – validating against the eXtensible HyperText Markup Language standards published by the World Wide Web Consortium (W3C) – the underlying language of the web. There is a test service provided at http://validator.w3.org/ and passing it is a key stepping stone towards making an accessible website. There’s not really such a thing as “invalid xhtml” – if it doesn’t pass validation, it’s not xhtml. So I guess I’m guilty of using a tautology sometimes – sorry about that.

Is it worthwhile knowing those three phrases? Are there other key technical phrases which you think site owners should know?

1. JavaScript or other crawler-unfriendly navigation that may impede indexing

This one is best avoided at design-time, by including Web Content Accessibility Guidelines 1.0 Level A in the design brief, but if you’ve ended up with JavaScript-based navigation on your site (check by doing “View Source” and searching for the code for your home page link and so on – if you can find it, then it’s probably not javascript) and it’s based on some template system, a webmaster can probably do a whole-site edit to put the navigation links in the page properly – or at least add a useful <noscript> tag.

2. Navigation that buries important pages within the site architecture.

The structure of the website’s files and the structure of the link menus do not need to match, so if there’s a page that you feel is important, get your webmaster to add it to the navigation links across the whole site.

3. Duplicate “pages” getting indexed under multiple URLs.

This usually happens for one of two reasons: one is inappropriately-parked domains, which is mistake 6 below and often fairly easy to fix; the other is a misbehaving web application, which you’ll need to get a programmer to fix.

You can do a simple test of your web application by starting at your homepage and following links to a particular page; then open a new browser window and try to reach the same page by different links (or a site search) and compare the address bars (the bit of your browser showing http://) – do they match? If not, you’ve got this problem.

4. No keyword phrase focus in the content or conversely, keyword phrase stuffing

You can use a good word-counter on the text to see how common different keywords and keyphrases, or use the “webmaster tools” section of some search engines to see what they’re focusing on.

Keyword-stuffing can be fairly easy to see. If you “View Source” on a page and there’s a large block of keyword-intensive text somewhere in it that doesn’t appear it when viewed in a browser, then it’s probably stuffing. Many sites regard stuffing as a sort of spam, so you don’t want to be found doing this.

To fix these problems, rewrite the page text appropriately.

5. An optimized home page, but that’s it

Repeat your checks from problem 4 on a few pages other than the home page to discover whether you suffer from this. Also, see whether your website statistics show search engine visitors arriving at a variety of different pages (these are sometimes called “Entry Page” statistics).

6. Additional domains owned by the company are not properly redirected

If you usually use .co.uk, but you also have a .com domain, try visiting a random page on your website, then click in the address bar and replace the .co.uk with .com – what happens?

If the page is Not Found, then your domains aren’t properly redirected and you need a Redirect adding to the second one.

If the page displays but the address doesn’t change itself back, then your domains are probably pointing at the same webspace but aren’t properly redirected, which will mean you’re probably making mistake 3 above. Usually, the simplest way to fix this is with a conditional redirect. On Apache webservers, you can add a .htaccess file containing something like:-

RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\.yourdomain\.co\.uk$ [NC]
RewriteRule (.*) http://www.yourdomain.co.uk/$1 [R=permanent,L]

That even works on BT Business web hosting, by the way. If it doesn’t work, try asking your web hosting provider to enable mod_rewrite for you or ask them to suggest how to achieve the same result.

The above list of mistakes was published on Search Engine Land last week. The correction methods are all things used by my webmaster cooperative.

Your website needs to give a great first impression, and leave visitors wanting to return and possibly even telling others to visit the site because of the good experience they have had, whether that be the usability, cool design, available product range, competitive prices or better still, a mixture of all of the above.

The other important thing to consider is that to be successful, your eCommerce website needs to be found. Unless someone knows your website address they are more likely to be introduced to your site via a major search, such as Google, than any other way. It is therefore critical to consider making sure your online shop has been ‘optimised’ to gain the highest ranking possible. This is called Search Engine Optimisation (SEO).

You should make sure you know if your eCommerce developers are undertaking SEO as part of the development, or whether you will need an online marketing company to undertake the work once the website goes live.

I have already suggested that OS Commerce is by far the best eCommerce software you can use. It comes with its own awful templates. They do the job but you can spot an OS Commerce template site from the other side of cyber space.

Always use a bespoke design, one that will attract your target audience. It will be more expensive but worth every penny. If visibility is the first rule of having a successful online presence, then a visitors’ first impression must be the second rule.

Your website needs to be professional looking, appealing and attractive to your desired customers. A professional looking, well designed website will give an impression that your website is safe and secure. Not just your website, but more importantly, your company.

Users will feel more obliged to do business with you if your eCommerce store is easy to use, allows the customer to find what they want and feel in-control of their actions. This last point is very important. If the customers feels in control of the situation, they are more likely to proceed and buy your products and services.

Learn more about your customers and create unique branding by using distinct colour combinations, site layout and an innovative and appealing logo.

Get your designer to create an attractive display logo that will help distinguish your eCommerce site from your competition.

It might sound simple, but so many badly designed business websites are so obviously designed by a programmer.  And so many poorly developed websites have been cobbled together by a graphic designer with limited expertise in programming.

The truth is, for a successful business website, you need a professional looking design for a great first impression, a clear and visible menu structure that allows your visitors to find what they are looking for, quickly; and a user-friendly website with accessibility and inclusion for all in mind.

The development of the site is as equally important to the success of your online business.  A good looking website must also deliver the required functionality and offer great user experience.

So when I’m on a skiing holiday I can relax knowing that my designers are designing and my developers are busy developing!

A recent survey stated that a visitor will spend an average of just 46 seconds on your website before moving on to the next site. (Source: Clickz.com)

The next website they visit could be one of your competitors, and they could have been your next client.

The current UK economy makes it difficult enough for small businesses to compete and survive, but the competition you will face online is going to be tenfold and so it is imperative that you consider the following advice & tips to guide you towards better online business success for you and your company.

The total number of registered domain names now stands at a staggering 60 million. Some of these domain names are owned by your business competitors. Only a fraction of these sites will have considered the following tips. This is your advantage.

The following series of advice will substantially increase your chances of achieving better eCommerce business success.

Know what your target audience want

Research your target audience, and then understand and consider their requirements. Be careful not to allow your idea of what is right to interfere and overshadow the wishes of your target audience. This may be your business but they are your customers. When people trot out the old saying, customers are always right I say, the customer is NOT always right but as long as the customer pays me, they can think what they want!

The internet is full of good ideas, but like the offline business world, it’s not always the original ideas that make good businesses. It’s the businesses that get the plan right!

Consider the global success of eBay. I remember being contacted by eBay wanting to place adverts on a music website in 1997, when they first opened a UK office eBay. At that time eBay was one of a few websites offering the peer-to-peer trading place concept. Ultimately eBay grew and quashed its competitors because it was easier to use and adapted to its targeted audience.

eCommerce helped eBay create the marketplace website but it was their adaptability, flexibility and end-user focus that ultimately led to their success.

Buzzin’ Fly is a successful website development and internet marketing company based in the UK. WE specialise in eCommerce solutions for small businesses and SME’s in the UK.

I am proud of the work that we do and the testimonials from satisfied customers that we receive.

To find out more go to Buzzin’ Fly.

However, whether you want your success to be online because you would like the freedom to work from home, be your own boss or work the hours you want, when you want, the simple truth of the matter is that online business success is attainable, as long as you have a solid business plan and start your online business venture for the right reasons, using the right people and tools, and being dedicated and committed to the cause.

If you start by thinking it will be easy then it will probably end in tears. But if you have a plan, seek the right advice from the right source, use the right tools and people for the job and push yourself to keep on top of everything, then the possibility of succeeding and generating a successful online business is relatively greater, quicker and cheaper than if you were to start an offline business.

Firstly, consider your business plan thoroughly before putting thoughts into action. If you start with the confidence that you are sure your idea is water tight then you will have 100% commitment to your business. This confidence and commitment will show when you discuss the business with others.

Secondly, I have come across so many companies, big and small, over the past 11 years that have a great business idea but their website is awful. Whether the design is poor quality or the website is difficult to use, don’t attempt to cut corners with cheap website design and development. To me a cheap looking website is a bad advert for your company’s products or services.

It’s strange but a company will always have a professional graphic designer to create an advert or brochure, so why do they not use professional web developers?

Finally, once you have a professionally -designed and developed website, you must undertake and manage an online marketing program. Whether it consists of SEO (Search Engine Optimisation) or Paid Inclusion for SEM (Search Engine Marketing) such as Google’s AdWords, you must monitor your traffic and website stats.

So, in conclusion, follow these steps to generate online business success:

• Make sure your business plan is solid before stepping out into the WWW (World Wide Web)

• Employ the services of a professional website development agency

• Setup & Manage a SEO/SEM program

• Monitor the results with website and traffic stats software

And finally, Act on the results!

For Website Development & Internet Marketing contact www.BuzzinFly.co.uk