This morning I have found out that BT have changed the outgoing mail settings for email accounts. You can no longer user SMTP but must change it to MAIL.
As a BT customer I was not informed of this change; and the BT Broadband support representative I spoke with informed me there had been no changes.
So, if today you have found you can recieve but not send emails and your ISP (Internet SErvice Provider) is BT, then check your email account settings. If in the Outgoing Mail setting you are using SMTP (eg. smtp.btinternet.com), change it to MAIL (mail.btinternet.com). Save your changes and test.
This follows BT’s recent change that had customers receiving error messages, requiring authentication codes to be added for each non-BTemail address.
2 comments so far
1 Nicola // Nov 18, 2008 at 9:51 pm
thanks for the above advice – I was informed of these changes and have been having intermittent problems sending emails from Outlook – despite getting & trying to follow the step by step instructions on the frequent error message emails, I was never able to complete the verification. I have made the changes you suggest and so far so good……..
2 Terry Lane // Nov 18, 2008 at 10:01 pm
you’re welcome. It’s a shame that BT denied there had been a recent change to their settings & also cannot create simple instructions for their customers to follow.
Hopefully the advice will stop your intermittent problem…until they make another unannounced change!